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COMPANY INFORMATION

Golf Gear is a trading name of Sports PLC, a limited company registered in England and Wales.

Company Registration Number: 6151896

VAT Number: GB 916598189

Registered Office
4 Wellington Circus,
Nottingham,
Nottinghamshire,
United Kingdom.
NG1 5AL

Postal Address
Units 3-4 Lower Park Farm,
Storrage Lane,
Alvechurch,
Worcestershire,
United Kingdom.
B48 7ER


Visitor Address
Units 3-4 Lower park Farm (please follow signs for Lower Park Farm Fisheries),
Dagnell End Road,
Redditch,
Worcestershire,
United Kingdom.
B98 9BE

1.    REPRESENTATION OF GOODS

Sports PLC makes every attempt to accurately represent the products that we sell.

Product illustrations are only ever intended as a guide and may not be identical to the actual supplied goods, as the manufacturers may modify their products without notice. If a customer would like to ensure that a product has a particular feature or purpose that is not advertised in the description they are expected to contact our company. 

Unfortunately, Sports PLC cannot guarantee that every description will be correct or complete. If a customer feels that a product’s description or picture is inaccurate or misleading, then they are expected to let our company know of their concerns, and we will do our best to correct it.

Sports PLC reserves the right to make any changes to an item’s description or illustration at any time, without notice.

2.    ORDER ACCEPTANCE

2.1 General Acceptance

The acceptance of an order and the contract of sale will only ever be finalized upon notification of dispatch, which will be confirmed in the format of an e-mail. The contract of sale will only then be deemed as legally binding.

The acceptance will be deemed, for all purposes, to have been effectively communicated to our customers at the precise time Sports PLC forwards a dispatch e-mail. Sports PLC is not liable for customers failing to receive this e-mail; therefore it is the customer’s responsibility to ensure that their e-mail address is correctly logged upon checkout.

Sports PLC is entitled to take payment of an order, prior to the acceptance and the finalization of a contract. The removal or the earmarking of funds does not indicate our company’s acceptance to commence contractual relations.

Occasionally technical errors do occur, and Sports PLC reserves the right to cancel any transaction in which a product has been sold at an incorrect value.

2.2 Acceptance of a Customised or Personalised Order

Any orders that contains personalised, customised, custom fit or any other type of product where an adjustment has been made, must be placed online. As all orders are placed online it is the customer’s responsibility to ensure that their design/modification is correct prior to creation, and Sports PLC cannot be responsible for any error that the customer may have made. Only text and graphics maybe used to customise goods, not symbols.

Sports PLC reserves the right to alter, adjust, modify, resize, crop or re-colour any image or text submitted to personalise an item. The modification will only ever be to improve the quality of the product.

3.    SHIPPING INFORMATION

3.1 General Information

Sports PLC works in partnership with third party couriers- HDNL, TNT, Parcel Force and Royal Mail. Our company has the discretion to send a customer’s parcel via any method, so long as it complies with our contractual obligations.

Parcels are dispatched from our warehouses Monday to Friday, within the working hours of 9am to 5:30pm. The delivery of an order will always occur on a weekday, Monday to Friday, unless a Saturday delivery service is selected upon purchase. Please note our courier’s do not deliver on a Sunday.

For customised or personalised goods please view paragraph 3.6.

A customer of Sports PLC is expected to sign for the goods how they receive them, therefore if a customer has not opened the box to check the contents inside they are expected to sign for the goods as unchecked. Equally if the boxed is damaged, they are expected to sign for the delivery as so, and upon inspecting the goods, if they are damaged they are expected to follow our company procedures as explained in paragraph 3.8.

3.2 UK Mainland (Excluding Highlands, Islands and Northern Ireland)

3.2.1 Mainland Delivery*
 
·         Delivery is made within 3 to 5 working days
·         There are no delivery options for this service, deliveries are made between the hours of 9am to 6pm on any working day
*Excludes delivery to Aberdeen, please view paragraph 3.3
*Customised goods, please view paragraph 3.6

3.2.2 Next Day Delivery*
 
·         If an item is purchased prior to 1pm, the delivery is made the next day
·         If an item is purchased after 1pm, the delivery is made on the second day
·         Delivery options for Next Day Delivery are- Standard Next Day (9am-6pm), AM Delivery (9am-2pm), PM Delivery (12pm-7pm) or Evening Delivery (5pm-9pm)
·         If an order is urgent and is placed after the 1pm cut off period, we will try our best to process the order; however this cannot be guaranteed. Please note the customer is required to contact our company directly in order to request such
*Please note Saturdays or Sundays do not fall into the Next Day Delivery category, deliveries are only made on working days
*A signature is always required on receipt of the goods
*Customised goods, please view paragraph 3.6
 
3.2.3 Saturday Delivery*
 
·         Delivered on the following Saturday after purchase, so long as it is ordered prior to 1pm Friday
·         There are no delivery options for this service, deliveries are made between the hours of 8am to 5pm
·         If an order is urgent and is placed after the 1pm cut off period, we will try our best to process the order; however this cannot be guaranteed. Please note the customer is required to contact our company directly in order to request such
*A signature is always required on receipt of the goods
*The service is not available for the delivery of heavy products i.e. Cyclamatic Bike, Heavy Duty Gazebo, Power Plate Exercise Machine or the Market Stall (Sports PLC remain to have the discretion, to refuse Saturday deliveries without notice) 
*Customised goods, please view paragraph 3.6

3.3 UK Highlands & Islands*
 
·         Orders to Highland or Island address must have "Highland & Islands" selected as the delivery method
·         If the order is placed without Highland & Island delivery method being selected, the carriage will added after checkout, in which the customer will be contacted in order to pay the outstanding balance
·         There may be additional postage charges that is dependent upon the customer’s post code, this may be added after checkout if necessary, in which the customer will be contacted in order to pay the outstanding balance
·         The charges depend upon how the third party courier classifies the customer’s  post code, unfortunately we have no influence over the rate
·         Deliveries to such areas are subject to delay, of which our company has no discretion to change nor can we be held responsible
·         The average delay is approximately one to two days, therefore the standard delivery time is 4 to 6 working days
-       The dispatch times may vary during peak times
·         Free UK Mainland delivery promotion does not apply to these addresses, due to the courier rates, however a shipping reduction is added 
*Customised goods, please view paragraph 3.6

3.4 Northern Ireland*
 
·         Orders to Northern Ireland must have "Northern Ireland" selected as the delivery method
·         If ordered without Northern Ireland being selected as the delivery method, the carriage will added after checkout, in which the customer will be contacted in order to pay the outstanding balance
·         Deliveries take on average three to seven working days
·         Free UK Mainland delivery promotion does not apply to these addresses, due to the courier rates, however a shipping reduction is added 
*Customised goods, please view paragraph 3.6

3.5 Europe*
 
·         Mainland Europe includes mainland France, Spain, Ireland, Germany, Portugal, Italy, Czech Republic, Holland and Austria
·         Islands and colonies of the countries included in the European, mainland destinations, do incur additional shipping charges to those advertised online
·         All other listed countries do incur additional shipping charges to those advertised online
·         If a European shipping destination is not available at checkout, it is the customer’s responsibility to inform our company of their intention to order and an arrangement may be reached, so long as our company is able to ship to the destination and the shipment charges are covered by the customer
·         Deliveries take on average four to seven working days
·         Certain products are not suitable for international shipment, and certain shipment rates are based on size and weight in which the delivery may incur additional shipping charges to those advertised online
·         Certain European destinations such as Norway, Switzerland, Canary Islands, Balearic Islands, Russia, Gibraltar, Cyprus and Iceland require delivery via airfreight rather than road route. Products containing batteries are not permissible for this type of transit and therefore a customer may be requested to provide an alternative address or have orders cancelled without any notification
·         If there are any additional shipping costs or customs duties to pay, the customer assumes full responsibility for them in their entirety, and the customer will be contacted, in order to pay the outstanding balance
*Customised goods, please view paragraph 3.6

3.6 Delivery of Customised or Personalised Goods

Please note ALL shipping methods are available for these types of goods, however due to the extra processes involved, these orders take an additional one to two working days for dispatch and this maybe longer in peak times.
If a customisation/personalisation order is urgent, we will try our best to process the order; however this cannot be guaranteed. Please note the customer is required to contact our company directly in order to request such.

The following shipping provisions apply for customised/personalised goods:

UK Mainland- 5 to 7 working days
Next Working Day- 3 to 4 working days
Saturday Delivery- 2 clear working days notice must be provided, and a delivery date confirmed with our telephone operators
UK Highlands & Islands- 5 to 8 working days
Northern Ireland- 4 to 9 working days
Europe- 5 to 9 working days

- After a customer has confirmed a customised/personalised order they are agreeing to purchase the goods in accordance with the delivery times above. The times are subject to change without notice.

3.7 Delivery Failure or Non-Delivery

Our courier will attempt delivery, and if unsuccessful, will leave a calling card informing the customer of their attempt. Our company advises our customers to follow the instructions on the card, and if necessary our customers may contact our company in order to re-arrange delivery or resolve any problems they experience. We do recommend that our customers contact the courier company directly, prior to calling our own Shipping Department, as our powers are limited once the parcel is in the courier’s possession.

If a customer does not respond to the calling card within five working days, the parcel(s) will be returned to our warehouse and the customer will be liable for all postage costs. If the customer has not received a calling card by the last day, of the expected delivery dates, the customer is responsible for informing our company of this, to avoid the parcel(s) being returned. If the customer has not contacted us within this period, they may be liable for postage.

3.8 Delivery of Damaged Goods
 
Sports PLC endeavor to send orders safely, and to the satisfaction of our customers’, however on occasions some orders arrive damaged due to transit. Our recommendation upon receipt of such items is that the customer signs for the parcel as damaged and contacts our returns department in order to arrange an exchange.

As a customer who receives a damaged item they are expected to contact our returns department within fourteen days of receipt. Please inform our company by e-mail. We request an e-mail is sent, so that both parties have written confirmation of the claim. Please e-mail returns@sportsplc.com

IMPORTANT: Sports PLC expects our customer’s to inspect their delivered product within a reasonable amount of time; we do expect the goods to be inspected within fourteen days of receipt. Please be reminded that after this period, Sports PLC has the right to refuse any potential remedy.

3.9 Delivery of an Incorrect Item

Sports PLC attempts to ensure that every order is received in accordance with the customer’s request; however on occasions some orders are picked incorrectly due to human error of which our company is truly sorry.

As a customer who receives an incorrect item they are expected to contact our help department within fourteen days of receipt. Please inform our company by e-mail. We request an e-mail is sent, so that both parties have written confirmation of the claim.
Please e-mail: help@sportsplc.com

IMPORTANT: Sports PLC expects our customer’s to inspect their delivered product within a reasonable amount of time; we do expect the goods to be inspected within fourteen days of receipt. Please be reminded that after this period, Sports PLC has the right to refuse any potential remedy.

4.    CANCELLATION POLICY

The Sports HQ reserves the right to cancel any order, for any reason, at our own discretion without notice.

The customer may cancel an order up to seven days after receiving the goods, so long as the customer still possesses proof of purchase. If an order is cancelled prior to dispatch, no administration fees are usually incurred, however the customer should contact our help department as a matter of urgency. Unfortunately we are unable to guarantee cancellation, and this can only be guaranteed once the customer has received a confirmation e-mail from our help department. 
Please e-mail: help@sportsplc.com

If an order is dispatched prior to cancellation the customer is liable for postage. Goods that are being returned through a third party courier, of the customer’s choice, must be fully insured and possess a tracking report, as our company cannot be liable for damaged or lost parcels. Our company can arrange a return service, however we do charge £10.00* per parcel and the goods must be fully protected for transit. If the customer has disposed of the original packaging they are expected to find alternative and equivalent wrapping, of which Sports PLC is not responsible to provide.
*Only valid for August 2010. The charge is subject to change, at the discretion of Sports PLC.

If the returning item(s) are insufficiently protected, we have the right to refuse any returned item. Any parcel(s) that are refused by Sports PLC will be returned to the customer’s billing address, and they will be expected to pay for the return carriage.

The address for returns is:
Units 3-4 Lower Park Farm,
Storrage Lane,
Alvechurch,
Worcestershire,
United Kingdom.
B48 7ER

Only on receipt of the goods back to our warehouse will a refund be arranged. A refund usually takes thirty days to process due to the banks, and our own administration processes.

IMPORTANT: If a customer contacts our company after the specified seven days, Sports PLC has the right assume that the order has progressed to completion. The customer will not have an automatic right to a refund.

5.    REFUND POLICY

Merchandise purchased at Sports PLC may be returned to our warehouse within seven days from the date of delivery, provided that they are returned brand new, unused and in sufficient/original packaging, in order to claim a full refund, replacement or exchange. If the returning item(s) are insufficiently protected, we have the right to refuse the returned item. Any parcel(s) that are refused by Sports PLC will be returned to the customer’s billing address, and they will be expected to pay for the return carriage.

Personalised, customised, custom fit, or any other type of product where an adjustment has been made from the 'norm', at the customer’s request, is non-returnable. If personalised goods are returned they will be returned to the sender. Any parcel(s) that have to be returned by Sports PLC will be returned to the customer’s billing address, and they will be expected to pay for the return carriage. Unless there is a discrepancy in which the customer is expected to contact our returns department via e-mail.
Please e-mail: returns@sportsplc.com

The customer will be responsible for return postage, except in the instances of fault or order inconsistency, in which we will arrange our own courier’s to exchange the faulty or incorrect item.

If the goods are faulty, damaged or different from those ordered, please contact our returns department, within fourteen days of delivery. The returns department can be contacted via e-mail. On receipt of the customer’s e-mail our returns department may ask for a photograph, in order to provide a swift and acceptable outcome, this very often being an immediate exchange. Our exchange and collection service can only occur between the days of Monday and Friday, between the hours of 9am and 6pm, of which a time slot cannot be specified.
Please e-mail: returns@sportsplc.com

In instances of faulty or damaged goods our company reserves the right to return the purchased goods to the manufacturer, and we retain the right to await their response on how best to proceed with our customer’s complaint. The reason why we correspond with the manufacturer direct is to ensure that there are no repetitive faults or problems that either party should be aware off. We remain safety conscious throughout the returns procedure, to ensure reliability not only in our products, but also our customer’s trust in our service.

If the goods have been ordered in error or if the customer would like to return the goods for any personal reason we would be happy to refund the goods in full. Equally we can arrange a free exchange delivery*, on the return of the customer’s original order. To arrange a refund or an exchange the item(s) must be returned within seven days of original delivery.
*Standard delivery service only, any outstanding balances on products will have to be paid

Prior to returning the goods please contact our help department, to inform them of the reasons for return and to obtain the necessary authorization. The help department can be contacted via e-mail.
Please e-mail: help@sportsplc.com.

After receiving an authorization e-mail from our help department, please return the goods, via a recorded and insured delivery, too:
Units 3-4 Lower Park Farm,
Storrage Lane,
Alvechurch,
Worcestershire,
United Kingdom.
B48 7ER

Our company can arrange a return service, however we do charge £10.00* per parcel and the goods must be fully protected for transit. If the customer has disposed of the original packaging they are expected to find alternative and equivalent wrapping, of which Sports PLC is not responsible to provide.
*Only valid for August 2010. The charge is subject to change, at the discretion of Sports PLC.

As a company, Sports PLC will endeavor to sort out any problem within five days of receiving the complaint.

IMPORTANT: Customer’s are required to retain proof of purchase, and be able to produce this upon request.

6.    COMPLAINTS PROCEDURE

Our aim is to deal with any problems or concerns within five working days, however during peak times a response maybe delayed. In order to prevent any disappointment we recommend that any complaints are sent via e-mail, however we will happily respond to any letter in due course. In response to any complaint we will explain what actions we intend to take to resolve the complaint, and request any further information if necessary.

Sports PLC monitors all complaints, and logs any suggestions a customer may have. We use the information to identify what is causing persistent problems, in order to provide a positive outcome; or enforce a recommendation that would make other customer’s shopping experiences more pleasurable.

If a customer has a complaint or any recommendations, they are advised to contact our Customer Services Department.
 
E-mail: sales@sportsplc.com
Phone: 01527 598388
Fax: 01527 596129

Postal Address:
Customer Services Department
Units 3-4 Lower Park Farm,
Storrage Lane,
Alvechurch,
Worcestershire,
United Kingdom.
B48 7ER

7.    OTHER INFORMATION

7.1 VAT

All prices are inclusive of Value Added Tax.

VAT receipts are available upon request from the following e-mail address.
Please e-mail: admin@sportsplc.com

In order to claim the VAT back off an order, a customer is required to request this upon check out. To automatically arrange a refund please insert “VAT Refund- (Company Registration Number)” in the delivery information field. Unfortunately the customer is required to pay the total, inclusive of VAT. The refund will only be processed once the order has been shipped, and after we have received proof of VAT registration. Please send proof of registration via fax or e-mail to our help department; please remember to attach the original order reference number.
Please e-mail: help@sportsplc.com
Or fax: 01527 596129

If a customer has failed to request a VAT refund upon checkout, please e-mail our company with the original order reference number and include “VAT Refund” in the subject field. On receipt of the customer’s e-mail a refund will be arranged.
Please e-mail: help@sportsplc.com

If you contacting our company in relation to a VAT refund, from Ireland or any European destination you are required to e-mail our European Department.
Please e-mail: europe@sportsplc.com

7.2 Trade Accounts

Sports PLC cannot offer any further reductions to their products, than that advertised on their public websites.

If a customer wished to purchase for trade or in bulk, they are recommend to visit our trade website.
Website: www.sportssource.co.uk

Please note that quotations are not available until the trade customer has successfully obtained a trade account.

7.3 Invoices

All invoices are sent electronically via e-mail, and not in paper format with the customer’s delivery. Unfortunately our company cannot be liable for customers failing to receive this e-mail; therefore it is the customer’s responsibility to ensure that their e-mail address is correctly logged upon checkout.

Unfortunately Sports PLC cannot reproduce an identical confirmation e-mail; however we can confirm the order in an invoice format. Invoices are available upon request from the following address.
Please e-mail: admin@sportsplc.com

7.4 Reward Points

Our customers’ earn one point for every pound they spend, on all Sports PLC websites. As of 1st March 2010, each reward point entitles our customers to a discount of five pence. Sports PLC reserves the right to change the redemption value or even remove the reward policy scheme with immediate effect, and without notice. Reward points have no cash value.

Reward points are not generated for the shipping cost or orders purchased using gift vouchers. Reward points cannot be used against PayPal or Google payments; however reward points will be generated for those orders.

Reward points can only be redeemed when paying by credit or debit card. The points generated must be used on the customer’s next order, and cannot be saved or combined. In order to obtain the discount the customer is required to login into their account or contact our sales team as a previous customer.

Reward points have an expiration date of ninety days after generation, after this period the reward points are removed.

Sports PLC reserves the right to add any additional conditions, in which certain customer may have to place an order over the telephone in order to redeem their reward points.

7.5 Sports PLC Vouchers

Orders that have been accepted for gift vouchers cannot be refunded under any circumstance.

7.6 Price Match

Our price match policy only applies to our major competitors; therefore we deem these to be company’s who we class as reputable Callaway online dealerships. Unfortunately the price match facility is only available for products which quote such in there description online.

The price match facility is not available to second hand, used, out of stock, auction or discounted goods. The price match policy is not intended to be applied retrospectively to any order. The prices of our competitors must have been advertised online within the last thirty days. Sports PLC has the right to investigate any price claim prior to granting any reductions.

Sports PLC has the discretion to decline any price match request without explanation, and Sports PLC has the discretion to remove this policy with immediate effect, and without notice.

8.    DISCLAIMER

Sports PLC, or any other associated party, cannot be held responsible or liable for any kind of loss or damage that may result to the customer, or any other third party, through the use of any Sports PLC product or website.

The policy excludes the repair of products, which are faulty as a result of a manufacturer’s defect; however the product must remain within the warranty period.

Sports PLC does not intend to exclude or limit any type of liability that is protected by the Unfair Contract Terms Act 1977.

9.    PRIVACY POLICY

9.1 Credit/Debit Card Security

All financial transactions carried out with Sports PLC, take place using secure servers. All information is encrypted using state of the art SSL software. This software ensures that no third party can access our customer details.

All sites are scanned daily by an independent security company to detect and resolve any vulnerability.

All credit and debit card details are deleted immediately after being charged. If an order is placed online, the transaction details cannot be seen by any of our staff members.

9.2 General Information Security

Sports PLC is committed to protecting our customer’s privacy, we only use the information we collect from their shopping experience to process an order. We will only use the information that we collect about our customers lawfully, and in accordance with the Data Protection Act 1998.

9.3 Mailing List

Upon purchasing from Sports PLC, the customer can opt in to receive promotional newsletters, as a result we use the e-mail address that they supply to inform them of updated product information and special offers.

Please be assured that our customers can easily remove their e-mail address from the mailing list by selecting the ‘unsubscribe’ link on any mailing. Equally the customer can contact our help department, in order to remove their e-mail address; however they are required to forward a Sports PLC mailing e-mail to enable them to do this on the customer’s behalf.
Please e-mail: help@sportsplc.com

9.4 More Information

Please read on to find out more about our privacy policy.

What information do we collect?
When a customer creates an order we require the following information: their name, shipping address, contact number, e-mail address and credit/debit card details. The information allows our company to process the customer’s order.

How do we protect our customer’s information?
The personal information which we hold will be held securely in accordance with our internal security policy.
Please view paragraphs 9.1 – 9.2.

Do we use cookies?
Yes, we do use cookies to enable a better shopping experience. Cookies are small pieces of information stored locally on our customer’s computer by their browser. We use cookies to enable the customer to hold the contents of their shopping basket between visits. We also use cookies to deliver relevant and targeted display advertising online. We do not store any personal information within these cookies.

Do we sell our customer’s information?
Sports PLC does not sell any information about their customers’. We will not forward any customer details onto any third party, at any time or for any reason, unless legally obligated.
If a customer has queries regarding our privacy policy, they are recommended to contact our company.

Email: sales@sportsplc.com
Phone: 01527 598388
Fax: 01527 596129

Postal Address:
Sports PLC
Units 3 and 4 Lower Park Farm
Storrage Lane
Alvechurch
Worcestershire
B48 7ER
United Kingdom

10. Modification of Terms and Conditions

Sports PLC reserve the right to modify our Terms and Conditions. The modifications will be effective on the date that we post the modified Terms and Conditions on our Sports PLC websites. The conditions are intended to be applied retrospectively. Sports PLC reserves the right not to provide notice.